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Hi everyone,

I wanted to flag an ongoing issue we've observed with the daily data refresh for our analytics dashboard. Starting May 2025, the dashboard has not been reflecting the most recent data as expected. Typically, our refresh schedule ensures updated metrics are available by end of previous day, but that hasn’t been the case recently.

🔍 What we're seeing:

  • Data appears to be stale, with timestamps showing a last date refresh in May 2025.

  • Scheduled refresh jobs are either delayed or not completing successfully.

  • Some downstream dashboards and reports dependent on this data are also showing outdated values.

🛠️️ Steps we've taken so far:

  • We have identified the root cause of the issue and will be starting the refresh process to backfill all the missing days. 

  • Our Customer Support team is also aware of the issue and can provide more details on the situation. 

📢 Ask to the community:
Contact our Customer Support team with any questions regarding the Analytics Dashboard.

 

Regards,
Hector Jimenez
Manager, Product Management | Analytics & Reporting

Thank you, Hector!

Thank you.  Any idea of when the issue will be resolved?  

Hi all! Please check your environment(s) - our internal teams have resolved the issue and dashboard data should now be updated and continue to refresh as expected -
 

For further issues, please get in touch with with the Support team at customersupport@neogov.net / 877 204 4442

Thanks,

Phil

Sr NEOGOV Support

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