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SparkyNEOGOV Community Manager

Community Feedback Hub

Welcome to the NEOGOV Community Feedback Hub!We’re excited to have you here, and we want to make sure this community is as valuable and helpful as possible for everyone. This space is dedicated to gathering your honest, open, and transparent feedback so that we can continue to improve the experience for all members. Comment your feedback in the comments below! What’s working well?Is there anything that stands out as particularly helpful, user-friendly, or engaging within the community so far? What could be better?We want to know about any areas where you feel we can improve—whether it's the community platform itself, specific content, or how we're interacting with members. Content Suggestions: Are there any topics, resources, or discussions that you feel we’re missing? What kind of content would make your experience in this community more valuable? How can we support you better?This discussion is open at all times, so feel free to contribute your thoughts as they come to you! We’re co

RebeccaH.New Participant

Communications Accreditation

How to convert voice clip as MP3 to add to PowerDMS as a proof

I am trying to add voice recordings to PowerDMS as a proof. Can anyone assist with converting files over to MP3?

TheStephErbNEOGOV Employee

Law Enforcement Accreditation

Have an idea? Share it with us.

#1 select “products”#2 select the product you have an idea for #3 select “ideas” and complete the form.

wadejsNew Participant

Law Enforcement Accreditation

Cannot see past assessments

Hello, I am new here and new to accreditation. PowerDMS had an update yesterday and now I am unable to see our previous assessment. I have been using our old assessment to see exactly the types of things that are required for the standards. Has anyone else had this issue? And if so, how did you fix it? Thanks!

msmyjNew Participant

Fire/EMS Accreditation

How does one track external training?

We have outside training courses hosted by FEMA. How do we best track these courses in NEOGOV, ideally with upload to the trainee’s account of their Certificate of completion from FEMA? What are best practices here? Thank you for any recommendations!

SparkyNEOGOV Community Manager

Payroll Product Updates

January 16, 2025 NEOGOV Payroll Release Notes 4.43

Article LinksTimeline Employee Taxability Options in the Deduction Codes (IPPCDL) Page Automatically Link Time and Pay Batches When Sending Timesheets to Payroll Maine and Delaware Family Leave Insurance Appendix: Bugs Resolved Related Resources Timeline When will this be released?January 16, 2025 from 5:00 – 6:30 pm PDT, PST Is there downtime for this release?No. Employee Taxability Options in the Deduction Codes (IPPCDL) Page With this release, we've removed the taxability options available in the Tax Category dropdown for employer legislative deductions. These employer deductions include:401(k) Plan $ and %. 403(b) Plan $ and %. 414(h) Plan $ and %. 457(b) Plan $ and %. Roth 401(k) plan $ and %. Roth 403(b) Plan $ and %. Roth 457(b) Plan$ and %. The screenshot below shows the removed tax option selections. ValueAllows our tax engine to determine the employer taxability implications. AudiencePayroll administrators. Automatically Link Time and Pay Batches When Sending Timesheets t

SparkyNEOGOV Community Manager

Payroll Product Updates

February 6, 2025 NEOGOV Payroll Release Notes 4.44

Article LinksTimeline Delete Associated Pay Transaction Batches External ID Note Appendix: Bugs Resolved Related Resources Timeline When will this be released?February 6, 2025 from 5:00 – 6:30 pm PDT, PST Is there downtime for this release?No. Delete Associated Pay Transaction Batches With this release, the Delete Associated Pay Transaction Batches option is now automatically selected when you delete a batch. Previously, when deleting a batch using the options in the ellipsis menu, you had to manually check the box for the question, "Do you also want to delete associated pay transaction batches?" ValuePrevents pay transactions from being orphaned. AudiencePayroll administrators. External ID Note With this release, we’ve added the External ID Note button. Clicking this button opens a pop-up with a 4,000 character limit. You can edit the information inside the pop-up.Previously the EXTERNAL ID description on the Earnings and Deductions pages had a 50 character limit. You could not see

SparkyNEOGOV Community Manager

CoreHR Product Updates

February 6, 2025 NEOGOV Core HR Release Notes 4.44

Article LinksTimeline Residential Address Override Approval Processes - New Activation Toggle on List Page Personnel Actions - Process and Withdraw Single PAs Related Resources Timeline When will this be released?February 6, 2025 from 5:00 – 6:30 pm PDT, PST Is there downtime for this release?No. Residential Address Override With this release, we've added the Manual Override check box so you can bypass the residential address search. When you select this check box, you can manually enter an address when you can't find it by searching the Address 1 field. This can happen if Google Maps has not verified an address when there is new construction in the area. Note: Make sure to enter the employee’s home address as their residential address. If they get mail at a different location, like a PO Box, that should go in the mailing address field. If you're using the NEOGOV Payroll module, a valid residential address is required to ensure the right tax jurisdiction is applied. ValueAllows you

SparkyNEOGOV Community Manager

Benefits Product Updates

February 6, 2025 NEOGOV Benefits Release Notes 4.44

Article LinksTimeline Benefit Plans Benefit Plans that use Eligible Wages in the Benefits Calculation Benefit Plans that use Age Graded Rates in Benefits Calculation Benefit Plans that use a Reduction Schedule in Benefits Calculation Related Resources Timeline When will this be released?February 6, 2025 from 5:00 – 6:30 pm PDT, PST Is there downtime for this release?No. Benefit Plans With this release, benefit plan setups can now use a specific date to look back and determine the wage or age for benefits calculation. Benefit Plans that use Eligible Wages in the Benefits CalculationThese types of plans now support the options described below. Using a Specified Date (DD-MON) for the Lookback FunctionBased on the Specified Date entered, when payroll is run, the benefits calculation will look back to the date to determine the eligible wages used.Examples: The Specified Date entered is 01-FEB. The payroll dates are 1/1/2025 - 1/15/2025. The benefits calculation will look back to 2/1

jkniser1NEOGOV Employee

Learn Product Updates

April 2025 - Learn Spring Course Release

Greetings and Happy Spring!We are excited to announce our Spring 2025 Course Release. Included in this release is a 12-part microlearning series for public facing customer service, AI best practices, and a variety of important Health & Safety topics. See below for the full list. Business SkillsMicrosoft Sway Essentials (2025) BI57 Best Practices for Generative AI BX22 Core Principles of Customer Service BX23 Making a Memorable First Impression BX24 Understanding Customer Needs BX25 Adapting to Customer Communication Styles BX26 Active Listening BX27 Clear Verbal Communication BX28 Non-Verbal Communication BX29 Effective Digital and Remote Interactions BX30 Overcoming Language Barriers BX31 Why Customers Get Upset BX32 De-Escalation Techniques for Difficult Customers BX33 Resolving Issues with Difficult Customers BX34CybersecuritySafely Using AI CY39Health & SafetyLaboratory Safety: Emergency Response AT_AT127 Industrial Hygiene: B

RebeccaH.New Participant

Communications Accreditation

How to convert voice clip as MP3 to add to PowerDMS as a proof

I am trying to add voice recordings to PowerDMS as a proof. Can anyone assist with converting files over to MP3?

wadejsNew Participant

Law Enforcement Accreditation

Cannot see past assessments

Hello, I am new here and new to accreditation. PowerDMS had an update yesterday and now I am unable to see our previous assessment. I have been using our old assessment to see exactly the types of things that are required for the standards. Has anyone else had this issue? And if so, how did you fix it? Thanks!

msmyjNew Participant

Fire/EMS Accreditation

How does one track external training?

We have outside training courses hosted by FEMA. How do we best track these courses in NEOGOV, ideally with upload to the trainee’s account of their Certificate of completion from FEMA? What are best practices here? Thank you for any recommendations!

nrodriguez@glendaleaz.comNew Participant

Insight Product Updates

New Top Navigation Menu (Release April 16)

Does anyone know if this release was delayed?

Nathan.W11New Participant

Law Enforcement Accreditation

Author 3.0 not allowing me to edit document in word

I have updated to the new author 3.0. I was able to edit a document through it earlier. It opened the document in word and I was able to save the revision on PowerDMS. Now, when I try to edit a document it only opens it as a PDF and will not allow me to edit it. Any help would be appreciated.

ajagdevNEOGOV Employee

Attract Product Updates

Spring 2025 Attract Enhancements Release Webinar - Recording & Slides

Thanks to all who attended the session today to review the enhancements planned for the upcoming release on April 7th. Release Scope:For release notes with details on the included enhancements and date/time information, please check out Attract Enhancement Release Notes - March 2025 and Attract Enhancement Release Notes - April 2025 Recording:If you want to watch (or re-watch) the session, use the video player below. The slides are also attached as a PDF.

ChiefJFSNew Participant

Law Enforcement Accreditation

Moving documents living in the "Documents" section of Power DMS to the "Assessment" section of Power DMS.

I have written and stored all of my policy documents in the “Documents” section of Power DMS. I am now ready to move all of my documents into the “Assessment” section of Power DMS and review them again prior to my on site visit and insert any attachments or proofs which I may need. Can anyone provide a step by step procedure as evidently I am missing something to accomplish this task. I am missing something somewhere during this process of moving these documents and I can not figure out which step or steps I am missing.I would really appreciate any assistance you could offer

lsharkFrequent Participant

Law Enforcement Accreditation

POWER POINT FOR 1.2.9 Unlawful or Improper Bias in Public Safety BULLET B

Hi, we are in the Self-Assessment phase, and I was wondering if anyone has a power point for Annual Bias Training (Bullet B) that I could use for reference to create our own power point! Thank you so much!

JeromeNew Participant

Healthcare User Community

Why are other users listed in the "Security tab - This User - Users and Groups?

When managing a User, other users are listed under “This User in the Security Tab.

Kathleen.T12New Participant

Law Enforcement Accreditation

Standard 70.1.2: What do you use for a proof?

2-part question: Can someone send me a current proof of what you provide for Standard 70.1.2 Searching Transport Vehicles (an officer’s activity log of the search of patrol vehicles prior and after detainee transport) as well as your written directive you developed for your agency from this standard? Thank you in advance for your time in sending these.

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