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Welcome to the NEOGOV Community Feedback Hub!

We’re excited to have you here, and we want to make sure this community is as valuable and helpful as possible for everyone. This space is dedicated to gathering your honest, open, and transparent feedback so that we can continue to improve the experience for all members.  Comment your feedback in the comments below!

 

What’s working well?

Is there anything that stands out as particularly helpful, user-friendly, or engaging within the community so far?

 

What could be better?

We want to know about any areas where you feel we can improve—whether it's the community platform itself, specific content, or how we're interacting with members.

 

Content Suggestions: 

Are there any topics, resources, or discussions that you feel we’re missing? What kind of content would make your experience in this community more valuable?

 

How can we support you better?

This discussion is open at all times, so feel free to contribute your thoughts as they come to you! We’re committed to listening, adapting, and growing with your feedback.

Thanks for being a part of the NEOGOV community. We look forward to hearing your thoughts and continuing to build this space together.

Hello.  Can an administrator please tell me if/when all the old content will be added back to the site?  This forum is less than helpful now unfortunately. All answers have disappeared. Every helpful conversation over the years is gone. Please tell me there is a restoration plan please. Thank you!

Hello ​@ledwards1 our final content migration from the old space is happening next week! The rest of the forum posts, questions/answers will be visible and if you participated in any, they will be connected to your profile here. If there is anything else you cannot find, please let us know.

Perfect! I look forward to reviewing these changes next week. Thank you! ​@Julie Lavorini 

Where do you locate training modules for NeoGov?

 

Our Team found a bug in the candidate profile. The email address that now shows as an active link to use to generate an email message to the candidate is not working when you advance to the next candidate and want to message them as well. It seems to be “remembering” the first candidate’s email address from the link and inserting it into all subsequent candidate active links and resulting in the wrong candidate’s email address auto populating into outlook.  We will file a ticket with NG support but wanted to see if anyone else was experiencing this. 

Where do you locate training modules for NeoGov?

 

Hi Cami! 

Thank you so much for reaching out — we’re thrilled to help!

To access training resources, simply follow these quick steps:

  1. Click Products at the top of the page

  2. Select the specific product you’re interested in

  3. Then click on Training to explore all available resources tailored to that product

If you run into any issues or have more questions, don’t hesitate to reach out.

I’ve been having a bit of a hard time screening applicants with the new candidate interface. Is there any way to revert back to the previous version? It was much easier to navigate and review applications with that layout, or maybe I was just used to it but I need to screen 200+ applications right now and going back to the previous layout would make my life a lot easier. 

Thank you for your help!

Have the step up webinars been sunset?

Is there a central place to find University Live?

Is there a central place to find University Live?

Hi ​@janine.threet !                                                                                                                                                     Thank you so much for reaching out! You should be able to find the University Live links located here! This page is also linked to all of the product training pages. 

 

I’ve been having a bit of a hard time screening applicants with the new candidate interface. Is there any way to revert back to the previous version? It was much easier to navigate and review applications with that layout, or maybe I was just used to it but I need to screen 200+ applications right now and going back to the previous layout would make my life a lot easier. 

Thank you for your help!

​

Hi ​@monicadeleon ,

Thank you so much for reaching out! I truly apologize for any inconvenience this may have caused. To ensure you get the best possible support, I recommend connecting with our amazing Customer Support Team, who will be happy to explore all the available options for you!

Power Customers
Email: support@powerdms.com
Toll-Free Number: 800-749-5104

TMS (HCM) Customers
Email: customersupport@neogov.net
Toll-Free Number: 877-204-4442

We truly appreciate your patience, and we're here to assist you every step of the way!

Have the step up webinars been sunset?

 

Hi ​@liyou.terefe ,

Happy Friday! ☀️

I wanted to share a quick update with you! While we’re no longer holding Step Up Sessions on a regular basis, we’ll continue to host them as needed—especially when we roll out exciting product enhancements or new feature releases. 🎉

In the meantime, you can still access all of our previous Step Up Series sessions right here: https://success.neogov.com/search?q=Webinars&kb_category=HCM+Knowledge+Base

Thank you so much for everything you do—we truly appreciate you!

Warmly,
Chloe S

 

I have a quick question- Does the term “TMS (HCM) Customers” also reference to Insight and perform?

I have a quick question- Does the term “TMS (HCM) Customers” also reference to Insight and perform?

​@liyou.terefe 

Yes! TMS (HCM) Customers also refers to Insight and Perform!

 

Kind Regards,

   Chloe S

Have the step up webinars been sunset?

 

Hi ​@liyou.terefe ,

Happy Friday! ☀️

I wanted to share a quick update with you! While we’re no longer holding Step Up Sessions on a regular basis, we’ll continue to host them as needed—especially when we roll out exciting product enhancements or new feature releases. 🎉

In the meantime, you can still access all of our previous Step Up Series sessions right here: https://success.neogov.com/search?q=Webinars&kb_category=HCM+Knowledge+Base

Thank you so much for everything you do—we truly appreciate you!

Warmly,
Chloe S

 

Are the step up series different from University Live? Can we bring back the step up series?

Hi ​@janine.threet 

 

The step up series are different from the University Live. Here is a link to the University Live- https://success.neogov.com/unified%2Dsuite%2Dtraining%2D158/neogov%2Duniversity%2Dlive%2D14519 

You should be able to register for the product you are seeking through the link I sent connecting to University Live. 

The Step Up webinars are going to be leveraged as an ad-hoc training support option. I hope this helps!

 

Thank you kindly!

   -Chloe S

I am not seeing “revert to previous step” as an option for candidates. I am also not seeing a way to change a candidates disposition from “Pass/Fail/Other” back to N/A

I am not seeing “revert to previous step” as an option for candidates. I am also not seeing a way to change a candidates disposition from “Pass/Fail/Other” back to N/A

Hi! ​@raelynn.forcella 

Thank you so much for reaching out! It seems like this issue is stemming from Insight (TMS). To ensure you get the best possible support, I recommend connecting with our fabulous Customer Support Team, to troubleshoot this with you!

Power Customers
Email: support@powerdms.com
Toll-Free Number: 800-749-5104

TMS (HCM) Customers
Email: customersupport@neogov.net
Toll-Free Number: 877-204-4442

Thank you kindly!

   Chloe S

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