The Commons

We know the NEOGOV Community is filled with incredible stories, creative solutions, and inspiring teams — just like King County! 💡✨Do you have a recent win, clever workaround, or a project you’re proud of?Have you transformed the way your agency uses NEOGOV?We’d love to hear from you!Whether it’s big or small, your story could be the spark that helps another agency solve a challenge or try something new. 🌱👉 Nominate yourself or a fellow community rockstar for a future spotlight by replying in the replies below.Let’s keep learning from each other and lifting each other up.Because here at NEOGOV, collaboration is our superpower — and showing gratitude for the people who serve the people is what we’re all about. 💙Let’s keep the stories flowing and the inspiration growing! 🚀 Discover the Magic in Our Latest Community Spotlight with King County! 

At NEOGOV, we are thrilled to shine our Community Spotlight on King County, an agency that embodies what it means to serve with purpose, inclusivity, and excellence. With nearly 18,000 employees across 21 departments, King County is not only one of the largest local government organizations in the country, but also one of the most values-driven.“At King County, our work is guided by our True North and Values. Our True North is what we aspire to: Making King County a welcoming community where every person can thrive.”This guiding principle is the heartbeat of King County’s work. Their eight core values — We are one team. We are racially just. We solve problems. We respect all people. We focus on the customer. We lead the way. We drive for results. We are responsible stewards. — aren’t just words on a page. They inform every decision, action, and service the county provides, from high-level leadership to frontline impact.We had the pleasure of speaking with Sarah Buelow, dedicated to sup

We are experiencing an issue with being able to refer candidates to the referred list. It looks like this also may be impacting Onboard and OHC. Our dev team is working on it and we will put out an update soon via community.  Thank you for your patience and understanding.

Our Development team has communicated that this should be fully resolved. This Outage was in regards to Insight/OHC. If you are experiencing any issues you are welcome to give us a call at 877 204 4442 / send an email to customersupport@neogov.net. We will be doing outreach on current tickets that we have related to the outage to inform users of resolution of the outage.  Thank you all for your patience and understanding. 

 Customize how and when you get notified:1️⃣ Click your name or profile icon in the top right corner.2️⃣ Select Settings.3️⃣ Click on Notifications.  ✨ Pro Tip: Tailoring your notifications helps you stay engaged with the Community and makes it easier to find answers, share insights, and keep up with important updates.We’re so glad you’re here and part of our NEOGOV Community! If you have any questions or need help, feel free to ask — your Community Team is always happy to help.✨ Cheers to always being in the know!

Want to make sure you never miss an important update, helpful guide, or new resource in the NEOGOV Community? Great news — it’s easy to subscribe to articles and topics while managing your notifications! This will make sure you’re always up to date on topics that matter most to you!Here’s how to get started: ✅ How to Subscribe to Articles & Topics1️⃣ Find the article or topic that interests you.2️⃣ Scroll all the way to the bottom.3️⃣ Click the Subscribe button. That’s it! You’ll now receive notifications whenever there are updates or new comments on that article. 🔧 How to Manage Your SubscriptionsWant to check what you’ve subscribed to or make changes?1️⃣ Click on your profile icon in the top right corner of the Community page.2️⃣ Select Subscriptions from the menu. From here, you can easily view, or unsubscribe from articles and topics you’re following.  ✨ Pro Tip: Subscribing to articles and topics helps you stay engaged with the Community and makes it easier to find answers, s

We’re excited to share an easy way for you to never miss out on the learning, networking, and growth opportunities happening in our NEOGOV Community! Subscribing to Webinars and Events ensures you’ll always be up to date with the latest sessions, announcements, and reminders.Here’s how you can do it in just a few clicks:1️⃣ Navigate to Webinars and EventsAt the top of the Community page, you’ll see the Webinars and Events tab. Click on it to open the list of upcoming events and webinars designed to help you get the most out of NEOGOV. 2️⃣ Subscribe to Stay UpdatedOnce you're on the Webinars and Events page, look underneath the Events section. You’ll see a Subscribe button — simply click it! By subscribing, you’ll get notified whenever new events are added, so you can plan ahead and make the most of what’s offered. We’re thrilled to have you in our Community!If you have any questions or need help subscribing,  reach out to the Community Team — we’re always here to help!Happy learning! �

Our phone provider is currently experiencing issues with calls not being able to be submitted. They are working through this outage and will be up shortly. Please, if you have any questions or issues, email us at:    •    HRIS Products: HRISCustomerSupport@NEOGOV.net   •    NEOGOV Products: CustomerSupport@NEOGOV.net   •    PowerDMS Products: Support@PowerDMS.com Thank you!

We are investigating an issue related to a brief outage this morning of the third party contact center phone system that our Support teams use to answer support calls. We understand the impact this has in addressing your needs, and apologize for any inconvenience. The issue has been resolved, please reach out to Customer Support if the issue persists.As soon as we identify what caused the brief outage with the phone system we will provide an update.NEOGOV Support

Notice: Temporary change to Support Hours – May 28–29Due to internal training, our support staff will be reduced on May 28th and 29th. Power Phone and Email support will be limited from 8:00 AM - 6:00 PM ET. NEOGOV/NEOED and GovernmentJobs Phone support will be closed with Email support available for urgent emergency requests. HRIS Phone support will be available for urgent emergency requests 9:00 AM - 5:00PM ET and Email support available for critical issues 8:00 AM - 8:00 PM ET.** For any urgent requests, please make sure to include “URGENT” in the subject line **

During system maintenance, HRIS and analytics reporting will be down. System Maintenance on Training & UAT-May 21, 2025 NEOGOV Training and UAT will be down for system maintenance on Wednesday, May 21, 2025, from 12:00 a.m. to 2:00 a.m. Pacific Time. System Maintenance on Production - May 22, 2025 NEOGOV Production will be down for system maintenance on Thursday, May 22, 2025, from 12:00 a.m. to 2:00 a.m. Pacific Time. 

Hello NEOGOV Customers!  We experienced a brief outage with Unified Login this morning between 9:05 and 9:15 AM Pacific. While services have returned to normal, we are investigating the cause of the site issues. We are continuing to monitor the situation.  Thank you for your patience and understanding!

NEOGOV experienced some slowness with the Website about 10 minutes ago.  Currently, we are seeing this showing as resolved right now. If you are still experiencing issues, please reach out to customersupport@neogov.net.

The 'Create Report' button and report tabs are now part of the left navigation bar. You now have more space for viewing report related information.The Report Builder lists have now fewer columns to make it easier to read. You can now click on the 'Add Columns' button to add more information or remove columns from the list. New Left Navigation Bar - From here you can start creating new reports or find existing ones by selecting one of the report tabs. New Add Columns action - Use this action to add or remove columns from the grid. 

Neogov is aware of the slight delays and the inability to access the software throughout the day. Our team is working diligently to get the issues isolated and resolved.  We will send out notification once this has been fully resolved. Thank you for your patience and understanding.