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Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
Introducing Your Community Team: Let’s Get to Know Each Other!

Welcome to the NEOGOV Community! 🎉We’re so excited to have you here! This is a space where you can connect, learn, and share ideas with fellow NEOGOV users and experts. Whether you're new to the platform or have been using it for a while, we want to get to know YOU better!Meet the Community Team!We’re both passionate about creating a space where YOU can thrive, connect, and get the most out of NEOGOV. Whether you need guidance, have questions, or just want to chat, we’re here for you every step of the way! We’re all about making this community vibrant, supportive, and fun—so never hesitate to reach out!  “Hi, I’m Jay Candelario! I’m the Community Manager at NEOGOV, where I oversee the Success Community, ensuring our members have a valuable and engaging experience. My role involves managing community operations, fostering meaningful connections, and supporting users in getting the most out of our community.I live in San Francisco, CA, and outside of work, I love staying active and soci

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c-squyres
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
💡 Share Your Best Tips & Hacks for Using NEOGOV Products! 🚀

Hey NEOGOV Community! We know that each of you brings unique experiences and insights to the table when it comes to using NEOGOV products, and we want to tap into that collective knowledge! It’s time for a fun, interactive space  where YOU get to share your best tips, tricks, and hacks for making the most out of NEOGOV tools! 🤩🎯 Why Share Your Tips?Sharing your knowledge not only helps others improve their workflow but also sparks fresh ideas for how we can all get more out of our NEOGOV products. It’s all about learning from each other and elevating our skills together!📝 Here’s How to Participate: Share Your Best Tip: What’s one feature of NEOGOV that you use every day? Or maybe there’s a cool shortcut or feature you recently discovered that saved you a ton of time? Share it here in the replies below! 👉 Be sure to mention which NEOGOV product (e.g., PowerPolicy, PowerStandards, Insight, Onboard, Perform, Learn, etc.) for others to know exactly where to apply it! Explain How It

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
Community Feedback Hub

Welcome to the NEOGOV Community Feedback Hub!We’re excited to have you here, and we want to make sure this community is as valuable and helpful as possible for everyone. This space is dedicated to gathering your honest, open, and transparent feedback so that we can continue to improve the experience for all members.  Comment your feedback in the comments below! What’s working well?Is there anything that stands out as particularly helpful, user-friendly, or engaging within the community so far? What could be better?We want to know about any areas where you feel we can improve—whether it's the community platform itself, specific content, or how we're interacting with members. Content Suggestions: Are there any topics, resources, or discussions that you feel we’re missing? What kind of content would make your experience in this community more valuable? How can we support you better?This discussion is open at all times, so feel free to contribute your thoughts as they come to you! We’re co

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c-squyres
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
🌟 Gratitude & Shout-Outs: Celebrating Each Other in Our Community! 🌟

Hello, Amazing NEOGOV Community! 🙌We’re kicking off a special space where you can spread positivity, celebrate accomplishments, and share messages of gratitude and appreciation for your colleagues! Whether it’s a professional win, a personal achievement, or simply a heartfelt “thank you,” this is the place to acknowledge the amazing people around you.💬 Why Share Gratitude and Shout-Outs?Gratitude is a powerful tool that can help us create a positive, supportive environment for everyone. Celebrating our wins, big or small, builds camaraderie and reminds us of the hard work, dedication, and teamwork that helps our NEOGOV Community thrive. It’s about recognizing the efforts that often go unnoticed and showing appreciation for the individuals who go above and beyond!✨ How to Participate: Leave a Comment: Drop a message in the replies below to show appreciation to a colleague, share a personal achievement, or give a shout-out to someone who has made a positive impact in your work or life!

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Jay Candelario
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
We Want to Hear From You!

🚀 We Want to Hear From You! 🚀Hey Community! We’re super excited to hear how you’re feeling about our new Community platform – the content, navigation, and everything in between! To make it quick and easy,  there are emoticons at the bottom of this article to convey how you feel! All you have to do is select the emoji that best matches your thoughts!😊 Happy Face = You’re loving it and feeling satisfied!😐 Neutral Face = There’s room for improvement, and we’re ready to hear your thoughts!😞 Sad Face = You’re not satisfied, and we want to know how we can make things better for you!This is a fun way to get you involved and also practice using the emojis for feedback!  Remember, your reactions at the bottom of every article help us understand what you love and where we can improve. So don’t forget to click those emojis – your input shapes what we keep producing and helps us make this community the best it can be! 💡Why are these emojis important?These emojis are a quick, visual way for u

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
Navigating our Success Community!

Welcome to Our Success Community! 🎉We are beyond excited to announce that we’ve brought everything together by consolidating our three existing community spaces into one centralized location! This new, unified space is designed to help you connect, learn, and grow alongside a passionate community of like-minded individuals.We can’t wait for you to dive in and explore all the incredible opportunities, support, and resources waiting for you here in our Success Community! 🚀 To kick things off, we’ve put together a welcome video to show you how to navigate the community and get the most out of your experience. You’ll feel right at home in no time, so be sure to check it out! In addition, we’ve created a series of content listed below to help you navigate the community, including: Using the Search Bar in Community How to Join Groups for Product Updates Quick Help in Community Providing Community Feedback How to Create a Topic in Community How to Access Resources for a Specific P

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
New to the Community? Take a guided tour to get started!
New to the Community? Take a guided tour to get started!

Welcome to our NEOGOV Success Community. Here is a video to help you navigate the site.  

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
How do I contact support?

Looking for product support?We're here to help! For assistance with your product, please reach out using the appropriate contact information below:Power CustomersEmail: support@powerdms.com Toll-Free Number: 800-749-5104TMS (HCM) CustomersEmail: customersupport@neogov.net Toll-Free Number: 877-204-4442Feel free to contact us via email or phone, and our support team will be happy to assist you!

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
How to search for product-specific articles and videos

We’re here to help approved users find the product-specific articles and videos you need. Watch this short tutorial to learn more about narrowing your search results. 

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
Log in to the community to access content (CLICK HERE TO LEARN MORE)
Log in to the community to access content (CLICK HERE TO LEARN MORE)Getting Started

To access PowerDMS Community and Quick Help content, you need to be logged in to the community. When you are logged in to the community, your profile initial or picture is in the upper right corner of your screen. If you aren’t logged in to the community, a LOGIN button is in the upper right corner of your screen instead of your profile initial or picture. Use the LOGIN button to open the Login to the community pop-up box for all Power products. Please follow the remaining log in process steps for your Power product to finish logging in to the community.PowerDMS and PowerLine Login PowerEngage, PowerReady, and PowerTime First Time Login PowerEngage, PowerReady, and PowerTime Return Login  PowerDMS and PowerLine Login Use the POWERDMS AND POWERLINE LOGIN button to finish logging in to the community.   PowerEngage, PowerReady, and PowerTime First Time LoginIf this is your first time logging into the PowerDMS community, you need to create an account before you log in. Use the Create an ac

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
Want to be Featured in our Spotlight Series? 🌟

We know the NEOGOV Community is filled with incredible stories, creative solutions, and inspiring teams — just like King County! 💡✨Do you have a recent win, clever workaround, or a project you’re proud of?Have you transformed the way your agency uses NEOGOV?We’d love to hear from you!Whether it’s big or small, your story could be the spark that helps another agency solve a challenge or try something new. 🌱👉 Nominate yourself or a fellow community rockstar for a future spotlight by replying in the replies below.Let’s keep learning from each other and lifting each other up.Because here at NEOGOV, collaboration is our superpower — and showing gratitude for the people who serve the people is what we’re all about. 💙Let’s keep the stories flowing and the inspiration growing! 🚀 Discover the Magic in Our Latest Community Spotlight with King County! 

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
🌟 Community Spotlight: King County — Leading with Purpose and Innovation 🌟

At NEOGOV, we are thrilled to shine our Community Spotlight on King County, an agency that embodies what it means to serve with purpose, inclusivity, and excellence. With nearly 18,000 employees across 21 departments, King County is not only one of the largest local government organizations in the country, but also one of the most values-driven.“At King County, our work is guided by our True North and Values. Our True North is what we aspire to: Making King County a welcoming community where every person can thrive.”This guiding principle is the heartbeat of King County’s work. Their eight core values — We are one team. We are racially just. We solve problems. We respect all people. We focus on the customer. We lead the way. We drive for results. We are responsible stewards. — aren’t just words on a page. They inform every decision, action, and service the county provides, from high-level leadership to frontline impact.We had the pleasure of speaking with Sarah Buelow, dedicated to sup

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pschott
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djackson12345NEOGOV Employee
posted in Announcements
Refer Save failed error

We are experiencing an issue with being able to refer candidates to the referred list. It looks like this also may be impacting Onboard and OHC. Our dev team is working on it and we will put out an update soon via community.  Thank you for your patience and understanding.

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djackson12345NEOGOV Employee
posted in Announcements
Outage Fully Resolved

Our Development team has communicated that this should be fully resolved. This Outage was in regards to Insight/OHC. If you are experiencing any issues you are welcome to give us a call at 877 204 4442 / send an email to customersupport@neogov.net. We will be doing outreach on current tickets that we have related to the outage to inform users of resolution of the outage.  Thank you all for your patience and understanding. 

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Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
📬 How to Adjust Your Community Notification Settings

 Customize how and when you get notified:1️⃣ Click your name or profile icon in the top right corner.2️⃣ Select Settings.3️⃣ Click on Notifications.  ✨ Pro Tip: Tailoring your notifications helps you stay engaged with the Community and makes it easier to find answers, share insights, and keep up with important updates.We’re so glad you’re here and part of our NEOGOV Community! If you have any questions or need help, feel free to ask — your Community Team is always happy to help.✨ Cheers to always being in the know!

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
📰✨ Stay in the Know! How to Subscribe to Articles & Topics ✨📰

Want to make sure you never miss an important update, helpful guide, or new resource in the NEOGOV Community? Great news — it’s easy to subscribe to articles and topics while managing your notifications! This will make sure you’re always up to date on topics that matter most to you!Here’s how to get started: ✅ How to Subscribe to Articles & Topics1️⃣ Find the article or topic that interests you.2️⃣ Scroll all the way to the bottom.3️⃣ Click the Subscribe button. That’s it! You’ll now receive notifications whenever there are updates or new comments on that article. 🔧 How to Manage Your SubscriptionsWant to check what you’ve subscribed to or make changes?1️⃣ Click on your profile icon in the top right corner of the Community page.2️⃣ Select Subscriptions from the menu. From here, you can easily view, or unsubscribe from articles and topics you’re following.  ✨ Pro Tip: Subscribing to articles and topics helps you stay engaged with the Community and makes it easier to find answers, s

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Sparky
Sparky
SparkyNEOGOV Community Manager
published in Welcome Lounge
🌟 Stay Connected! How to Subscribe to Webinars and Events 🌟

We’re excited to share an easy way for you to never miss out on the learning, networking, and growth opportunities happening in our NEOGOV Community! Subscribing to Webinars and Events ensures you’ll always be up to date with the latest sessions, announcements, and reminders.Here’s how you can do it in just a few clicks:1️⃣ Navigate to Webinars and EventsAt the top of the Community page, you’ll see the Webinars and Events tab. Click on it to open the list of upcoming events and webinars designed to help you get the most out of NEOGOV. 2️⃣ Subscribe to Stay UpdatedOnce you're on the Webinars and Events page, look underneath the Events section. You’ll see a Subscribe button — simply click it! By subscribing, you’ll get notified whenever new events are added, so you can plan ahead and make the most of what’s offered. We’re thrilled to have you in our Community!If you have any questions or need help subscribing,  reach out to the Community Team — we’re always here to help!Happy learning! �

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Sparky
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djackson12345NEOGOV Employee
posted in Announcements
Dialpad currently experiencing issues

Our phone provider is currently experiencing issues with calls not being able to be submitted. They are working through this outage and will be up shortly. Please, if you have any questions or issues, email us at:    •    HRIS Products: HRISCustomerSupport@NEOGOV.net   •    NEOGOV Products: CustomerSupport@NEOGOV.net   •    PowerDMS Products: Support@PowerDMS.com Thank you!

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Julie Lavorini
Julie LavoriniNEOGOV Community Manager
posted in Announcements
We are Investigating a Support Phone System Issue

We are investigating an issue related to a brief outage this morning of the third party contact center phone system that our Support teams use to answer support calls. We understand the impact this has in addressing your needs, and apologize for any inconvenience. The issue has been resolved, please reach out to Customer Support if the issue persists.As soon as we identify what caused the brief outage with the phone system we will provide an update.NEOGOV Support

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Julie Lavorini
Jay Candelario
Jay CandelarioFrequent Participant
published in Announcements
Notice: Temporary change to Support Hours – May 28–29

Notice: Temporary change to Support Hours – May 28–29Due to internal training, our support staff will be reduced on May 28th and 29th. Power Phone and Email support will be limited from 8:00 AM - 6:00 PM ET. NEOGOV/NEOED and GovernmentJobs Phone support will be closed with Email support available for urgent emergency requests. HRIS Phone support will be available for urgent emergency requests 9:00 AM - 5:00PM ET and Email support available for critical issues 8:00 AM - 8:00 PM ET.** For any urgent requests, please make sure to include “URGENT” in the subject line **

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Jay Candelario
Sparky
SparkyNEOGOV Community Manager
published in Announcements
NEOGOV HRIS and Analytics & Reporting System Maintenance

During system maintenance, HRIS and analytics reporting will be down. System Maintenance on Training & UAT-May 21, 2025 NEOGOV Training and UAT will be down for system maintenance on Wednesday, May 21, 2025, from 12:00 a.m. to 2:00 a.m. Pacific Time. System Maintenance on Production - May 22, 2025 NEOGOV Production will be down for system maintenance on Thursday, May 22, 2025, from 12:00 a.m. to 2:00 a.m. Pacific Time. 

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Sparky
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trainingteam@powerdms.comNew Participant
published in Announcements
Unified Login Issues - Service is Unavailable

Hello NEOGOV Customers!  We experienced a brief outage with Unified Login this morning between 9:05 and 9:15 AM Pacific. While services have returned to normal, we are investigating the cause of the site issues. We are continuing to monitor the situation.  Thank you for your patience and understanding!

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trainingteam@powerdms.comNew Participant
published in Announcements
Intermittent Slowness

NEOGOV experienced some slowness with the Website about 10 minutes ago.  Currently, we are seeing this showing as resolved right now. If you are still experiencing issues, please reach out to customersupport@neogov.net.

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trainingteam@powerdms.comNew Participant
published in Announcements
New Report Builder Experience!

The 'Create Report' button and report tabs are now part of the left navigation bar. You now have more space for viewing report related information.The Report Builder lists have now fewer columns to make it easier to read. You can now click on the 'Add Columns' button to add more information or remove columns from the list. New Left Navigation Bar - From here you can start creating new reports or find existing ones by selecting one of the report tabs. New Add Columns action - Use this action to add or remove columns from the grid. 

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trainingteam@powerdms.comNew Participant
published in Announcements
System Outage Notification

Neogov is aware of the slight delays and the inability to access the software throughout the day. Our team is working diligently to get the issues isolated and resolved.  We will send out notification once this has been fully resolved. Thank you for your patience and understanding. 

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