Announcements

NEOGOV's Customer Support staff will be observing the Thanksgiving Day Holiday and Black Friday. As such, we will not be available on either of those days. We will return to regular operation on Monday December 1, 2025. Any email case submissions will be addressed on Monday. Thank you for understanding. Happy Holidays!

System Maintenance on Training & UAT-Dec 03 2025 NEOGOV Training and UAT  will be down for System Maintenance on Dec 03, 2025 Wednesday, from 2:00 am - 2:00 am Pacific Time.System Maintenance on Production - Dec 04, 2025NEOGOV Production will be down for System Maintenance on  Dec 04, 2025 Thursday, from 12:00 am - 2:00 am Pacific Time.During this downtime, HRIS and analytics reporting will be down.

We are experiencing an issue with being able to refer candidates to the referred list. It looks like this also may be impacting Onboard and OHC. Our dev team is working on it and we will put out an update soon via community.  Thank you for your patience and understanding.

Our Development team has communicated that this should be fully resolved. This Outage was in regards to Insight/OHC. If you are experiencing any issues you are welcome to give us a call at 877 204 4442 / send an email to customersupport@neogov.net. We will be doing outreach on current tickets that we have related to the outage to inform users of resolution of the outage.  Thank you all for your patience and understanding. 

Our phone provider is currently experiencing issues with calls not being able to be submitted. They are working through this outage and will be up shortly. Please, if you have any questions or issues, email us at:    •    HRIS Products: HRISCustomerSupport@NEOGOV.net   •    NEOGOV Products: CustomerSupport@NEOGOV.net   •    PowerDMS Products: Support@PowerDMS.com Thank you!

We are investigating an issue related to a brief outage this morning of the third party contact center phone system that our Support teams use to answer support calls. We understand the impact this has in addressing your needs, and apologize for any inconvenience. The issue has been resolved, please reach out to Customer Support if the issue persists.As soon as we identify what caused the brief outage with the phone system we will provide an update.NEOGOV Support

Notice: Temporary change to Support Hours – May 28–29Due to internal training, our support staff will be reduced on May 28th and 29th. Power Phone and Email support will be limited from 8:00 AM - 6:00 PM ET. NEOGOV/NEOED and GovernmentJobs Phone support will be closed with Email support available for urgent emergency requests. HRIS Phone support will be available for urgent emergency requests 9:00 AM - 5:00PM ET and Email support available for critical issues 8:00 AM - 8:00 PM ET.** For any urgent requests, please make sure to include “URGENT” in the subject line **

During system maintenance, HRIS and analytics reporting will be down. System Maintenance on Training & UAT-May 21, 2025 NEOGOV Training and UAT will be down for system maintenance on Wednesday, May 21, 2025, from 12:00 a.m. to 2:00 a.m. Pacific Time. System Maintenance on Production - May 22, 2025 NEOGOV Production will be down for system maintenance on Thursday, May 22, 2025, from 12:00 a.m. to 2:00 a.m. Pacific Time. 

Hello NEOGOV Customers!  We experienced a brief outage with Unified Login this morning between 9:05 and 9:15 AM Pacific. While services have returned to normal, we are investigating the cause of the site issues. We are continuing to monitor the situation.  Thank you for your patience and understanding!

NEOGOV experienced some slowness with the Website about 10 minutes ago.  Currently, we are seeing this showing as resolved right now. If you are still experiencing issues, please reach out to customersupport@neogov.net.

The 'Create Report' button and report tabs are now part of the left navigation bar. You now have more space for viewing report related information.The Report Builder lists have now fewer columns to make it easier to read. You can now click on the 'Add Columns' button to add more information or remove columns from the list. New Left Navigation Bar - From here you can start creating new reports or find existing ones by selecting one of the report tabs. New Add Columns action - Use this action to add or remove columns from the grid. 

Neogov is aware of the slight delays and the inability to access the software throughout the day. Our team is working diligently to get the issues isolated and resolved.  We will send out notification once this has been fully resolved. Thank you for your patience and understanding. 

We appreciate your patience and understanding while we were experiencing a system outage with NEOGOV Systems. We have confirmed that this should now be resolved. Please logout then back in and report further issues to Applicant Support (for job seekers) 855-524-5627: support@governmentjobs.com Customer Support (for NEOGOV users) 877-204-4442: customersupport@neogov.net Thanks!

[emoticon:6a8b73ae7546456cae7a55d9f223b49d] Higher Ed HR pros—ready to get ahead in 2025? The 2025 Trends webinar explores the top trends in higher education HR based on survey data from HR professionals, representing hundreds of thousands of FTEs.  Filled with peer insights, relevant analyses, and helpful resources, this webinar will help you understand the higher education HR landscape in 2025 and refine your strategic priorities.  Together we’ll take an in-depth look at the top trends shaping higher education HR in 2025: How the Job Market Favors Public Sector & Education Data-Driven Decision-Making in HR Prioritizing Employee Wellness and Mental Health Focusing on Inclusivity and Belonging on Campus Technology Integration for Seamless HR Operations Register here:

Registration is now open for the University Live classes we are offering in March! University Live is an interactive learning experience. Meet with one of our Training Specialists in a virtual training room as we aim to provide engaging information to help you leave sessions knowing more about the functionality and abilities of NEOGOV products that should make your job easier, and your organization run more efficiently. Currently, we offer courses in CoreHR and Benefits. These classes are open to administrative users who are either currently using these products or who are going through implementation. More information, FAQs, and all registration links can be found here. Happy Learning! 

Hello!We have a small list of retirements for the month of March. These will be retired on March 15, 2025.You may refer to the list of courses and their suggested replacements here. Please be sure that any Learning Plans are updated with the course replacements and remind users currently in progress to complete the course(s) prior to the retirement date. If you have any questions, please contact Jason Kniser, jkniser@neogov.net.

Registration is now open for the University Live classes we are offering in March! University Live is an interactive learning experience. Meet with one of our Training Specialists in a virtual training room as we aim to provide engaging information to help you leave sessions knowing more about the functionality and abilities of NEOGOV products that should make your job easier, and your organizations run more efficiently. Currently, we offer courses in Insight, Onboard, Perform, eForms, and Learn.  These courses are open to you if you are an Insight User or an Administrator in any of the products, and you are looking to understand the foundations of recruiting with Insight, creating forms in Form Builder, building your Onboarding process, configuring performance evaluations, building eForms processes, or creating courses in Learn. All courses are offered on a monthly basis. More information, FAQs, and registration links can be foun

Next Thursday, February 20 at 11:00 am Pacific is the next Attract Product Spotlight Quarterly User Call.  You will need to register for this meeting at: https://register.gotowebinar.com/register/3339629573794794590. If you have already registered for Attract Product Spotlight Quarterly User Call, you do not need to register again.  Agenda: Learn from Each other Presented by Kelly Sibley, Lead Implementation Consultant Source: Sending Campaigns Engage: New ways of using filters. Convert: Using AI to supercharge your career pages Internal Website: Building a landing community for current employees. AT User Only Role for Mentorship/Intern/Volunteer Programs Upcoming Developments Q/A If you are not

On the President's Day Holiday (2/17/2024), NEOGOV Customer Support will be available 6 AM - 6 PM MST. Our department will be doing training in the afternoon, 1 PM - 3 PM MST, during which time our availability will be limited. During this time, please direct any cases for which you need support to customersupport@neogov.net and If you have an urgent need, please add the urgency of the request to your email subject line and we will respond as soon as possible. We will resume regular availability after 3 PM MST.  Thank you and Enjoy the Holiday!

Our brand new Customer Success Community is launching on February 26th! [emoticon:9a6067ad5fa1494ebefe07d9e6ec3db0]The Customer Success Community will be replacing the current NEOGOV Community.Interested in learning more about how that impacts you?Click here to watch a video overview.ORClick here to register for a webinar and get answers to your questions.

NEOGOV's Learn Winter 2025 enhancement release will be deployed to production early on Thursday, February 6. All sites will be online for this release.  The Learn Winter 2025 release builds on the Summer 2024 enhancement, which introduced the ability for organizations to create External Learners by adding a CSV upload feature for bulk creation. This makes tracking and assigning training to non-employees easier and streamlines onboarding for contractors, volunteers, and partners.  Additionally, Risk Pool customers can now share attachments, such as syllabi, with Policyholders or Members to enhance training engagement and delivery. For a more detailed explanation of these enhancements, please download the Release Notes here.   Summary of Enhancements Create External Learners in Bul

We are excited to announce that our July Mobile App Enhancements are now live.  Please be sure to update your app in the app store in order to get access to the new features. This release includes new mobile features for the NEOGOV/NEOED Suite. The release notes can be found here.

Please see the list of courses that will be retired on February 14, 2025. This list is part of our effort to avoid the sudden loss of vendor courses, as we have experienced in recent months. While many of these titles do not currently have replacements, we are actively working on bringing in great content in place of what has been removed. We look forward to sharing news on these efforts very soon. You may refer to the list of courses and their suggested replacements here. Please be sure that any Learning Plans are updated with the course replacements and remind users currently in progress to complete the course(s) prior to the retirement date. If you have any questions, please contact Jason Kniser, jkniser@neogov.net.

A new Analytics & Reporting - Standard report is now available. You can now use the 'Eligible Summary List V2' report which is a replica of the old Insight Standard report. We wanted to remove the confusion with the existing standard report and give you the same data points you need to work with, without having to create any custom report or calculated fields. The existing 'Eligible Summary List' report will remain as it might be used in subscriptions by other users. 

To enhance security and improve performance, NEOGOV will discontinue support for HTTP/1.1 on February 17, 2025. Modern browsers including the most recent version of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari support newer protocols (HTTP/2 and HTTP/3). Browsers that support HTTP/2 and HTTP/3 offer better encryption and faster load times, ensuring a secure and improved user experience. What You Need to Know: If you use an up-to-date browser or system, you don’t need to take action. If you use outdated software or devices, update your browser/system to avoid service disruptions. For IT administrators: Verify intermediate devices like proxies or firewalls fully support and allow HTTP/2 or HTTP/3. How to Prepare: Confirm you and your employees are using a modern web browser (a recent version