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SparkyNEOGOV Community Manager

Multiple Email Notification Issue

Our Customer Support team is aware of the multiple email notification issue impacting some users. Our teams are actively working towards a resolution. We will provide updates as they become available. Thank you for your patience and understanding.

SparkyNEOGOV Community Manager

How do I contact support?

Looking for product support?We're here to help! For assistance with your product, please reach out using the appropriate contact information below:Power CustomersEmail: support@powerdms.com Toll-Free Number: 800-749-5104TMS (HCM) CustomersEmail: customersupport@neogov.net Toll-Free Number: 877-204-4442Feel free to contact us via email or phone, and our support team will be happy to assist you!

Jay CandelarioNEOGOV Community Manager

Webinar: Enhance Policy Training with PowerRecall

Employees typically find learning policies and procedures by traditional methods mundane and boring.💡 Learn how you can leverage technology to provide fun, custom learning paths for your employees.In this webinar we'll discuss:✅ Gaps to ensuring employees retain key policies.✅ How spaced repetition, a science backed technique, enhances learning.✅ A live demonstration of PowerRecall and how it works directly with PowerPolicy.✅ Real-world examples of organizations using PowerRecall beyond policy training.SIGN UP HERE: https://bit.ly/47qXCK2

SparkyNEOGOV Community Manager

NEOGOV Customer Service Closed 1/5/21

Hello NEOGOV Community, This is just a friendly reminder that NEOGOV Customer Service will be closed tomorrow 1/5/21 (NOT 6/5/21) for a department-wide training. Though we will reopen on Wednesday, January 6th, at 6:00 am PST, there may be periods of delayed response due to additional training being held. Customer Service will be business as usual on Thursday, January 7th. Thank you all so much for your patience and understanding. Cheers to the new year!

SparkyNEOGOV Community Manager

2021 UAT Refresh Reminder

This is a friendly reminder that the 2021 UAT Refresh is coming up this Friday, Jan 8. The period for maintenance for the UAT environment is: Friday, January 8th, 5 pm PST - Friday, January 15th, 8 am PST During this refresh, the UAT environment will be unavailable for use. Once the refresh is complete, the UAT environment will reflect a copy of your organization's Production site as of Jan 4, 2021

SparkyNEOGOV Community Manager

Winter 2021 Analytics & Reporting Module Enhancement Release

NEOGOV is pleased to announce the upcoming Winter 2021 Enhancement Release for the Analytics & Reporting module. The enhancements will be released to Production sites on: Tuesday, January 12th, 2021 All sites will remain online during the enhancement release. No live demonstration will be conducted for this release. Summary of Analytics & Reporting Enhancements New Report Builder (Beta) Insight Report Types Applicant with Job Application and Eligible List HRIS Report Types Recurring Items Disbursement Register Pending Pay Transactions Enhancements to existing Report Types - Employee Profile, Pay Line details, Direct Deposit Setup, Benefit Enrollment & Timesheet Analytics Time-to-Hire Benchmarking Time-to-Hire Summary Report - Complete Report Download Option A detailed description of each enhancement is contained within the Release Notes.

SparkyNEOGOV Community Manager

Winter 2021 Recruit Module Enhancement Release

NEOGOV is pleased to announce the upcoming Winter 2021 Enhancement Release for the Recruit Module. The Insight Suite portion of these enhancements will be released to Training and Production on the following dates: Training: Wednesday, January 20, 2021 between 4 pm - 7 pm PST Production: Tuesday, January 26, 2021 between 4 pm - 7 pm PST All sites will remain online during this enhancement release. No live demonstration will be conducted. Items with demo videos include a link in the list below and are also available within the release notes. Summary of Insight Suite Enhancements: Offer Approvals Email Verification for Job Seekers Two-Factor Authentication for Job Seekers A detailed description of each enhancement is contained within the Release Notes.

SparkyNEOGOV Community Manager

Webinar - NEOGOV's Unified Self Service

Welcome to the new year! Exciting times are upon us, and even though the holidays are over, NEOGOV has one last gift for our valued customers this season. We are excited to debut our next big leap forward towards a unified platform, which got rave reviews when we previewed it during the Connect conference. We will showcase our unified self-service, which centralizes tasks and actions for managers and employees across our talent management suite in one place--effectively eliminating the app switcher / product toggle that's been a bane for your end users! This updated, revitalized self-service dashboard will no doubt improve the user experience for your workforce. We'll answer as many of your burning questions about this latest development, but since you're eagerly wondering when this will be available, the wait is even shorter than you think! Join our webinar next Thursday, January 14 from 11:00 AM - 12:00 PM Pacific time to learn (and ask) more. Register here: https://attendee.go

SparkyNEOGOV Community Manager

Winter 2021 Analytics & Reporting Module Enhancement Release

NEOGOV is pleased to announce the upcoming Winter 2021 Enhancement Release for the Analytics & Reporting module. The enhancements will be released to Production sites on: Tuesday, January 12th, 2021 All sites will remain online during the enhancement release. No live demonstration will be conducted for this release. Summary of Analytics & Reporting Enhancements New Report Builder (Beta) Insight Report Types Applicant with Job Application and Eligible List HRIS Report Types Recurring Items Disbursement Register Pending Pay Transactions Enhancements to existing Report Types - Employee Profile, Pay Line details, Direct Deposit Setup, Benefit Enrollment & Timesheet Analytics Time-to-Hire Benchmarking Time-to-Hire Summary Report - Complete Report Download Option A detailed description of each enhancement is contained within the Release Notes.

SparkyNEOGOV Community Manager

Customer Service Phone Lines Temporarily Down

Hello NEOGOV Community, Our telephony provider is currently experiencing a system-wide outage resulting in our CS team being unable to receive calls. They are aware of the issue and are working diligently to get the service back up and running. Please continue to contact us electronically at customersupport@neogov.com. Thank you for your patience and understanding. We will provide an update once service is restored.

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