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Question

Reactivate user

  • August 14, 2024
  • 5 replies
  • 419 views

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How do you reactivate a user that has been previously deleted/archived?

5 replies

  • Frequent Participant
  • August 14, 2024

You will have to search for their name under the Advanced Search.

Once you click on their name, click Manage User.

Under the General Tab-Information, there should be a button at the bottom that says ‘Restore’, click that.

The user should be active again.


Nathan.W13
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  • Frequent Participant
  • August 14, 2024

 


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  • New Participant
  • August 14, 2024

Just FYI….If the user has been permanently deleted, I don’t believe you will be able to reactivate them.


  • New Participant
  • August 14, 2024

So William.L14, in response to what you are saying, this means you will have to add them as a new user to activate their usage.  I’m querying I’m unable to see replies, don’t know if I am doing something wrong.


Daniella Stone
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If your users has been permanently deleted, they will need to be created as a new user again. 

 

Here’s an article on the Success Community about restoring archived users.

 

Restoring Archived Users

 

Hope this helps!

-Daniella