Greetings and Happy Spring!

We are excited to announce our Spring 2025 Course Release. Included in this release is a 12-part microlearning series for public facing customer service, AI best practices, and a variety of important Health & Safety topics. See below for the full list. 

Business Skills

• Microsoft Sway Essentials (2025)    BI57
• Best Practices for Generative AI    BX22
• Core Principles of Customer Service    BX23
• Making a Memorable First Impression    BX24
• Understanding Customer Needs    BX25
• Adapting to Customer Communication Styles    BX26
• Active Listening    BX27
• Clear Verbal Communication    BX28
• Non-Verbal Communication    BX29
• Effective Digital and Remote Interactions    BX30
• Overcoming Language Barriers    BX31
• Why Customers Get Upset    BX32
• De-Escalation Techniques for Difficult Customers    BX33
• Resolving Issues with Difficult Customers    BX34

Cybersecurity

• Safely Using AI    CY39

Health & Safety

• Laboratory Safety: Emergency Response    AT_AT127
• Industrial Hygiene: Best Practices    AT_AT142
• Winter Weather: Employee Safety    AT_AT030
• Forklifts: Pedestrian Safety    AT_AT033
• Laboratory Safety: Electrical Safety    AT_AT129
• Laboratory Safety: Safe Work Practices    AT_AT132
• Loading Docks: Safe Work Practices    AT_AT034
• Workplace Safety: Improving Indoor Air Quality    AT_AT122
• Laboratory Safety: Compressed Gas Cylinders    AT_AT130
• Chemical Hazards: Hazardous Materials Safety    AT_AT060
• Heat Illness Prevention in Indoor Spaces (Employee)    SK14
• Heat Illness Prevention in Indoor Spaces (Supervisor)    SK16
• Working With Benzene    AT_1050F
• Winter Walking: Staying On Your Feet    AT_4371
• Job Safety Analysis    AT_10621

Healthcare

• EMS Patient Lifting - Preventing Back Injuries    AT_18005A

Transportation

• FMCSA Safety: Cargo Securement    AT_AT145
• DOT Alcohol and Drug Rules in the Transportation Industry    AT_17015A
• Electric Pallet Jacks Safety: Best Practices    AT_AT144
• DOT Safety: Hazardous Materials    AT_AT146
• DOT Safety: Hazardous Materials Security    AT_AT147

Utilities

• Stormwater: Erosion Control and Pollution Prevention    AT_AT055

Wellness

• Recognizing Mental Health Distress    SK12