Enrollment Processing Update – Issue Resolved

We’re happy to share that the enrollment processing issue reported on Wednesday, July 1 has now been resolved. We monitored the system over the weekend, and enrollment actions are processing normally. Our Development team will continue to closely monitor the system to ensure everything remains stable.

If you submitted the same enrollment request more than once while the issue was occurring, duplicate enrollments may have been created for some learners. Our team will prioritize the cleanup of duplicate records as part of our post-incident efforts. If you encounter duplicate enrollments, please contact Customer Support for assistance.

We sincerely apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue. Thank you for your partnership.