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y01604597
September 16, 2026
Question

Duplicate Employee Number Integration Error

Since we switched from our flat file to the NeoEd API I have been receiving some Primary_Key Duplicate Employee Number errors which I don’t even think is possible. I double checked Onboard employees and users and Insight users. Does anyone know what is causing this error?

    3 replies

    elikbowe
    September 16, 2026

    I’ve also received those errors. The NEOED team indicated that they occur when there is a service backup on their end. They indicated that a fix is planned for September and that the workaround is to trigger the employee to feed from Banner to NEOED again.

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      y01604597Author
      September 16, 2026

      Thanks, I thought it might be some type of timing issue, so I won’t worry about it for now.

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      NEOGOV Employee
      kpearce1NEOGOV Employee
      NEOGOV Employee
      September 21, 2026

      This issue was resolved early last week with our release. You should not see duplicate employee number errors any longer from the integration. If you are, please submit a support ticket so that we can investigate. Thanks!

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