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Nathan.W11
August 28, 2024
Question

Author 3.0 not allowing me to edit document in word

  • August 28, 2024
  • 44 replies
  • 2145 views

I have updated to the new author 3.0. I was able to edit a document through it earlier. It opened the document in word and I was able to save the revision on PowerDMS. Now, when I try to edit a document it only opens it as a PDF and will not allow me to edit it. Any help would be appreciated. 

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      Lisa.M39
      Lisa.M39
      April 4, 2025

      We experienced a similar issue. The workaround was to ensure that the document was not created from a Word template and saved as .dotx. I converted all our .dotx documents to .docx so that the author tool could open in Word and allow for editing. This solved the problem.

      Policy, Accreditation, & Training Management Expert
        TheStephErb
        NEOGOV Employee
        TheStephErbNEOGOV Employee
        NEOGOV Employee
        April 4, 2025

        We experienced a similar issue. The workaround was to ensure that the document was not created from a Word template and saved as .dotx. I converted all our .dotx documents to .docx so that the author tool could open in Word and allow for editing. This solved the problem.

        Interesting. Appreciate the work around info. It should be able to house and edit .dotx but if that workaround has done the trick for you that is great to know. 

        Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net
        D
        Diana.S13
        April 14, 2025

        Wondering if there has been a solution to this issue.  

        Author will not reliably save the changes that I make in Word to the document in PowerDMS.  Sometimes it will, sometimes it won’t.

        By reading this forum, this appears to be a common issue.  It is extremely frustrating that, before this most recent update, there were no issues.  Now, after making even the smallest edits, I have to go back and be sure that the edits saved in the document.  It is tedious, time consuming, and frustrating.  

         

        I know your initial reply was 2 months ago, but I am curious if you are seeing any improvement with the latest update? Ironically, we had no issues saving in word with any of the previous versions. We are now seeing this issue with the latest update that we all had to move to in March. Initially it would not save anything. I didn't have much luck with support email. They have been unresponsive and unhelpful. After several follow up emails they finally responded stating that they repaired the issue. This was not accurate. Now, it’s not consistent. Sometimes it will save. Most of the time, it won’t. I provided them with a screen recording of the issue and NOTHING. Beyond frustrating. 

        TheStephErb
        NEOGOV Employee
        TheStephErbNEOGOV Employee
        NEOGOV Employee
        April 14, 2025

        Wondering if there has been a solution to this issue.  

        Author will not reliably save the changes that I make in Word to the document in PowerDMS.  Sometimes it will, sometimes it won’t.

        By reading this forum, this appears to be a common issue.  It is extremely frustrating that, before this most recent update, there were no issues.  Now, after making even the smallest edits, I have to go back and be sure that the edits saved in the document.  It is tedious, time consuming, and frustrating.  

         

        I know your initial reply was 2 months ago, but I am curious if you are seeing any improvement with the latest update? Ironically, we had no issues saving in word with any of the previous versions. We are now seeing this issue with the latest update that we all had to move to in March. Initially it would not save anything. I didn't have much luck with support email. They have been unresponsive and unhelpful. After several follow up emails they finally responded stating that they repaired the issue. This was not accurate. Now, it’s not consistent. Sometimes it will save. Most of the time, it won’t. I provided them with a screen recording of the issue and NOTHING. Beyond frustrating. 

        can you please email me serb@neogov.net your case # if you have it, and/or your name and agency name as well? Thank you. and I am very sorry this is occurring. It should have been rectified. I would like to follow up. Thank you.

         

        Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net
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