Question

Author 3.0 not allowing me to edit document in word

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I have updated to the new author 3.0. I was able to edit a document through it earlier. It opened the document in word and I was able to save the revision on PowerDMS. Now, when I try to edit a document it only opens it as a PDF and will not allow me to edit it. Any help would be appreciated.

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C

Crystal.R15

Going to guess there is still no update on this issue? We have users that the Author connection sporadically closes on right after launching Author and changes aren’t getting saved. Same user can edit a document and save changes, document uploads and updates in PowerDMS, goes to edit another document and save changes but doesn’t upload with changes. Some times it works and some times it doesn’t. Same inconsistency with 3.0.9.

We had to set up a meeting with the engineers and they are working on a prototype to figure out where the disconnect is with author. We haven’t been able to use Author since the update on August 28th.

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TheStephErb

NEOGOV Employee

Hi Steph,

It was nice meeting you at the roundtable in LV. I just upgraded to 3.0.8 and continue to have the same issue as some as the others prior to .8 - attempting to edit the document only produces a PDF, but not a WORD doc (like it used two under 2.0). Was this patch supposed to that, or is there some other guidance I’m missing?

Hi @Evan.K11 @Cristina.B @Lisa.M39 @Christopher.P19 @Crystal.R15 @Nancy.L11 @Becky.C12 can you confirm if Author is working properly for you now? Thank you

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Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net

C

Crystal.R15

Hi Steph,

I met with the engineers on Tuesday, and they were unable to figure out where the disconnect is with author. They will be creating a prototype and will be scheduling a second meeting to try to figure out the issue. Currently for us we are unable to use author at all as the program loads but doesn’t allow for us to log in.

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Evan.K11

I just tried and have encountered an error I hadn’t before: “Editing Access Denied. Your current account does not have the necessary permissions to edit this document.” This is an error screen once the Author window pops up.

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TheStephErb

NEOGOV Employee

If you are still having author issues please be sure to 1) report it to support support@powerdms.com 2) send me in a private message the support ticket number you have been given Thank you.

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Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net

TheStephErb

NEOGOV Employee

ready for some great news…. there is a release coming out today that should fix most of the author issues!!!!!!!!!!

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Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net

M

Matthew.E13

Wondering if there has been a solution to this issue.

Author will not reliably save the changes that I make in Word to the document in PowerDMS. Sometimes it will, sometimes it won’t.

By reading this forum, this appears to be a common issue. It is extremely frustrating that, before this most recent update, there were no issues. Now, after making even the smallest edits, I have to go back and be sure that the edits saved in the document. It is tedious, time consuming, and frustrating.

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TheStephErb

NEOGOV Employee

Wondering if there has been a solution to this issue.

Author will not reliably save the changes that I make in Word to the document in PowerDMS. Sometimes it will, sometimes it won’t.

By reading this forum, this appears to be a common issue. It is extremely frustrating that, before this most recent update, there were no issues. Now, after making even the smallest edits, I have to go back and be sure that the edits saved in the document. It is tedious, time consuming, and frustrating.

these issues should have been corrected in recent updates, can you please submit this to support then send me an email with the following information:

Your name

Your Department Name

Your accrediting Body

and the support ticket number

Thank you

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Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net

K

Kimberly.B29

I am currently working with 3.0.14 and i am receiving the “error saving to Power DMS” message. I attempted to edit a new document and one that was created outside the program.

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Kim

TheStephErb

NEOGOV Employee

I am currently working with 3.0.14 and i am receiving the “error saving to Power DMS” message. I attempted to edit a new document and one that was created outside the program.

Please report this to support@powerdms.com then let me know the case number you get for it. Thank you.

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Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net

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