Author 3.0 not allowing me to edit document in word

We are having the same issue.  Trying to work with help desk.  They told me it’s an issue with too many imbedded features in the documents.  IT tested our system and found no issues.  Found an existing document edited on 8/30 can no longer be edited, but a new one added on 9/5 can.  No change on our formatting or templates or way the files are saved in years.  Waiting to hear back after advising them of the issue and no change after they remoted in the first time.  I will update if I can get an answer, but it seems to be an issue on their end. 

thank you for sharing with everyone and updating us when you get solutions that have been tried and are being worked on

It is strange. Most of the documents we are having trouble with are simple policy (.docx) documents. I wonder if this is a temporary problem caused by merging the NeoGov and PowerDMS software? Whatever it is, from what I saw in Vegas last week, believe me, it’s going to be worth the wait for the kinks to get worked out! 

I am still waiting for the help desk to reply. :)

Author has been updated. I played around with .docx documents with no issues at all. I am hoping this is the same for you all. and also with making changes then them transferring over when I close out editing. Make sure you are working in 3.0.8 of Author. You should have “automatic updates” selected for author so you should be good to go in version 3.0.8

@Becky.C12 @Christopher.G29 @Nancy.L11 @Crystal.R15 

Hi Steph,

It was nice meeting you at the roundtable in LV.  I just upgraded to 3.0.8 and continue to have the same issue as some as the others prior to .8 - attempting to edit the document only produces a PDF, but not a WORD doc (like it used two under 2.0).  Was this patch supposed to that, or is there some other guidance I’m missing?

same here, thank you for the reminder :) 

It will download/open in author in the format it was uploaded.  

Still haven’t gotten an update on the issue.  Had our agency IT involved and showed the error logs showing the problem was on their end and not our computers as initially told.  Was pushed up the chain, but haven’t heard back from tech support since they escalated the problem.  Going on about 2.5 months now and falling behind on work because of it.  

We are experiencing the same exact issue. We have been dealing with this for about the same amount of time with no resolution. We were told it was placed as a high priority but no other communication on what will be happening next. We even tried reaching out to our Customer Success Manager who routed us back to support. 

Going to guess there is still no update on this issue?  We have users that the Author connection sporadically closes on right after launching Author and changes aren’t getting saved.  Same user can edit a document and save changes, document uploads and updates in PowerDMS, goes to edit another document and save changes but doesn’t upload with changes.  Some times it works and some times it doesn’t.  Same inconsistency with 3.0.9.

let me try to find out more…. if you have a support ticket I would suggest sending support an email with your ticket number and updating the info to them. If you dont have a support ticket please send them an email support@powerdms.com 

and I will work on getting some information. Thank you all for your patience on this.