Author 3.0 not allowing me to edit document in word

@Cristina.B  and @Lisa.M39  please know I am working on finding out solutions, I am not ignoring you

@Christopher.P19 I do not know anything that would have to do with the permission setting with logging into your PC. I am not sure what you mean by the “Author directory”  or “ordinary user” 

I am also having issues with PowerDMS Author 3.0 and I did try your suggestions as well. I currently am not able to edit documents. I receive the pop-up screen to sign in but the entire screen is blank. I have spoken to PowerDMS support and am currently working with my I.T. Department in trying to whitelist several domains to see if that makes a difference. 

@Crystal.R15 that is interesting, I am glad you have a few tasks to be working on or I should say your IT Department is trying to work on. 

I promise you all I am still working on finding out some other things to try, being new on this side of things has its disadvantages sometimes. 

We've identified that the issues we're experiencing with editing documents after the 3.0 author tool upgrade are due to the file type. Specifically, documents created from a template and saved as .dotx files are incompatible with the tool.
To resolve this, we download the file, save it as a .docx format, and then re-upload it to PowerDMS. 

I’m having the same issue, more specifically with an Excel document.  Edit the document as a draft and it will not reflect the changes made.  It doesn’t happen with a word document.

It sounds like you’re all experiencing a similar issue with the Author tool. My suggestion is to contact our Support Team so they can assist in troubleshooting with you. This way they can have a remote session in order to determine the cause of the problem.

They can be reach at 888-959-5158 Mon-Fri 8a-6p EST. They are wonderful people and will get you squared away!

Thanks,

Daniella

I frequently get the “Error saving to PowerDMS”.  I have 3.0 running.  I have tried de-installing and, reinstalling, rebooting. to no avail.  this seems to be happening on long documents AND short documents intermittently.  It is really frustrating, and some of my infrequent editors/users are experiencing this and telling others that PDMS does not work.  I really want this to work better!  Did not have this problem before upgrading to Author 3.0 

I am having the same issue. Are there any fixes to date?

I’,m having this issue with my .docx document. 

Please make sure to send these issues in to support. If they do not know about it or don’t know about it being a continuous problem they can not fix it.  I would highly suggest emailing them at support@powerdms.com or calling them at  888-959-5158 Mon-Fri 8a-6p EST. They can remote in if necessary and are willing to go the extra mile.

I know this is not an exact answer and for that I do apologize however this is the first step that needs to be made. 

@Nancy.L11 @Becky.C12