I have updated to the new author 3.0. I was able to edit a document through it earlier. It opened the document in word and I was able to save the revision on PowerDMS. Now, when I try to edit a document it only opens it as a PDF and will not allow me to edit it. Any help would be appreciated.
Evan.K11 wrote:
Hi Steph,
It was nice meeting you at the roundtable in LV. I just upgraded to 3.0.8 and continue to have the same issue as some as the others prior to .8 - attempting to edit the document only produces a PDF, but not a WORD doc (like it used two under 2.0). Was this patch supposed to that, or is there some other guidance I’m missing?
same here, thank you for the reminder :)
It will download/open in author in the format it was uploaded.
Still haven’t gotten an update on the issue. Had our agency IT involved and showed the error logs showing the problem was on their end and not our computers as initially told. Was pushed up the chain, but haven’t heard back from tech support since they escalated the problem. Going on about 2.5 months now and falling behind on work because of it.
We are experiencing the same exact issue. We have been dealing with this for about the same amount of time with no resolution. We were told it was placed as a high priority but no other communication on what will be happening next. We even tried reaching out to our Customer Success Manager who routed us back to support.
Going to guess there is still no update on this issue? We have users that the Author connection sporadically closes on right after launching Author and changes aren’t getting saved. Same user can edit a document and save changes, document uploads and updates in PowerDMS, goes to edit another document and save changes but doesn’t upload with changes. Some times it works and some times it doesn’t. Same inconsistency with 3.0.9.
Ivette.T wrote:
Going to guess there is still no update on this issue? We have users that the Author connection sporadically closes on right after launching Author and changes aren’t getting saved. Same user can edit a document and save changes, document uploads and updates in PowerDMS, goes to edit another document and save changes but doesn’t upload with changes. Some times it works and some times it doesn’t. Same inconsistency with 3.0.9.
let me try to find out more…. if you have a support ticket I would suggest sending support an email with your ticket number and updating the info to them. If you dont have a support ticket please send them an email support@powerdms.com
and I will work on getting some information. Thank you all for your patience on this.
Ivette.T wrote:
Going to guess there is still no update on this issue? We have users that the Author connection sporadically closes on right after launching Author and changes aren’t getting saved. Same user can edit a document and save changes, document uploads and updates in PowerDMS, goes to edit another document and save changes but doesn’t upload with changes. Some times it works and some times it doesn’t. Same inconsistency with 3.0.9.
We had to set up a meeting with the engineers and they are working on a prototype to figure out where the disconnect is with author. We haven’t been able to use Author since the update on August 28th.
Evan.K11 wrote:
Hi Steph,
It was nice meeting you at the roundtable in LV. I just upgraded to 3.0.8 and continue to have the same issue as some as the others prior to .8 - attempting to edit the document only produces a PDF, but not a WORD doc (like it used two under 2.0). Was this patch supposed to that, or is there some other guidance I’m missing?
Hi
Hi Steph,
I met with the engineers on Tuesday, and they were unable to figure out where the disconnect is with author. They will be creating a prototype and will be scheduling a second meeting to try to figure out the issue. Currently for us we are unable to use author at all as the program loads but doesn’t allow for us to log in.
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I just tried and have encountered an error I hadn’t before: “Editing Access Denied. Your current account does not have the necessary permissions to edit this document.” This is an error screen once the Author window pops up.
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If you are still having author issues please be sure to 1) report it to support support@powerdms.com 2) send me in a private message the support ticket number you have been given Thank you.
ready for some great news…. there is a release coming out today that should fix most of the author issues!!!!!!!!!!
Wondering if there has been a solution to this issue.
Author will not reliably save the changes that I make in Word to the document in PowerDMS. Sometimes it will, sometimes it won’t.
By reading this forum, this appears to be a common issue. It is extremely frustrating that, before this most recent update, there were no issues. Now, after making even the smallest edits, I have to go back and be sure that the edits saved in the document. It is tedious, time consuming, and frustrating.
Matthew.E13 wrote:
Wondering if there has been a solution to this issue.
Author will not reliably save the changes that I make in Word to the document in PowerDMS. Sometimes it will, sometimes it won’t.
By reading this forum, this appears to be a common issue. It is extremely frustrating that, before this most recent update, there were no issues. Now, after making even the smallest edits, I have to go back and be sure that the edits saved in the document. It is tedious, time consuming, and frustrating.
these issues should have been corrected in recent updates, can you please submit this to support then send me an email with the following information:
Your name
Your Department Name
Your accrediting Body
and the support ticket number
Thank you
I am currently working with 3.0.14 and i am receiving the “error saving to Power DMS” message. I attempted to edit a new document and one that was created outside the program.
Kimberly.B29 wrote:
I am currently working with 3.0.14 and i am receiving the “error saving to Power DMS” message. I attempted to edit a new document and one that was created outside the program.
Please report this to support@powerdms.com then let me know the case number you get for it. Thank you.
We experienced a similar issue. The workaround was to ensure that the document was not created from a Word template and saved as .dotx. I converted all our .dotx documents to .docx so that the author tool could open in Word and allow for editing. This solved the problem.
Policy, Accreditation, & Training Management Expert
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Lisa.M39 wrote:
We experienced a similar issue. The workaround was to ensure that the document was not created from a Word template and saved as .dotx. I converted all our .dotx documents to .docx so that the author tool could open in Word and allow for editing. This solved the problem.
Interesting. Appreciate the work around info. It should be able to house and edit .dotx but if that workaround has done the trick for you that is great to know.
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