Overview

After our recent update on Agency-Wide Questions on December 11, a problem was identified that affects application templates when any agency-wide question is inactivated. Specifically, this issue causes non-associated questions to be automatically linked to application templates, potentially affecting job applications by presenting candidates with unintended additional questions.

Who is Affected?

All agencies who have inactivated any agency-wide questions since the December 11 release are potentially impacted.

What Should You Do?

To ensure the integrity of your application process, we highly recommend the following actions:

If you have inactivated agency-wide questions post-December 11, please review the associated application templates. Here is the navigation for admins: Go to Admin → Definition Tables → Application Templates → Choose AWQ. Verify and correct any incorrect question associations within your templates.

We have identified a fix, which will be rolled out to production tonight. Although this fix will prevent future issues, it will not correct existing template configurations automatically. Your manual review of agency-wide questions associated with the job application templates and corrections is crucial.

If you have any questions or require assistance, please reach out to our support team. We are here to help you through this process. We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Our team is dedicated to ensuring a smooth experience for you and your job applicants. Thank you for your cooperation and understanding.