Author 3.0 not allowing me to edit document in word

Same issue here - worked great at first and now it opens only as a PDF.

I would first confirm that you are actually running on 3.0 .  You will go to your task bar, right click on the PowerDMS symbol then see what version it says.

If if it is anything but 3.0 I would suggest uninstalling then reinstalling with 3.0 and/or reaching out to our bomb.com support folks support@powerdms.com or 888-959-5158. Don’t forget about the trusty re-boot after the uninstall and reinstall. 

I have the same issue.  My system worked fine until the upgrade.  Now sometimes opens on word and sometimes on PDF.  My issue is that I make the changes to the document, but I can’t save the document.   Automatically it gives me an error “Error saving to PowerDMS”.

I contacted support and they are saying something is wrong with my computer.  How can that be?  It it seems to be working fine before the upgrade.

Anyone with the same issue, please help!

By chance did you try my suggestions above? 

Oh yes.  Today we got it going, but now I have the problem that it does not “refresh” and shows the changes on the document automatically.

@Cristina.B hmmm, what do you mean?  So you are editing the document, you click on “finish editing”, and it does not refresh? is that what you mean? 

that is exactly what I mean.  The changes do not reflect automatically in the document.

We have several users who have the same concern. The system is not capturing their edits and displaying them after closing the file or clicking “finish editing” on some files. Does not happen to every file.

And I am sad to say that after discussing this issue with Powerdms support service, I don’t think they know what is going on. After I reach out to them, and they don’t have an answer they want to close the ticket.

So now what?

I also cannot save changes as a regular user.  If I log into the PC as an admin user then log into PowerDMS with my login I can edit the document and save.  Thinking it might be a permissions issue I changed permissions on the Author directory to allow all permissions for everyone.  Unfortunately that made no difference and still can NOT save as an ordinary user.