Author 3.0 not allowing me to edit document in word

Same issue here - worked great at first and now it opens only as a PDF.

I would first confirm that you are actually running on 3.0 .  You will go to your task bar, right click on the PowerDMS symbol then see what version it says.

If if it is anything but 3.0 I would suggest uninstalling then reinstalling with 3.0 and/or reaching out to our bomb.com support folks support@powerdms.com or 888-959-5158. Don’t forget about the trusty re-boot after the uninstall and reinstall. 

I have the same issue.  My system worked fine until the upgrade.  Now sometimes opens on word and sometimes on PDF.  My issue is that I make the changes to the document, but I can’t save the document.   Automatically it gives me an error “Error saving to PowerDMS”.

I contacted support and they are saying something is wrong with my computer.  How can that be?  It it seems to be working fine before the upgrade.

Anyone with the same issue, please help!

By chance did you try my suggestions above? 

Oh yes.  Today we got it going, but now I have the problem that it does not “refresh” and shows the changes on the document automatically.

@Cristina.B hmmm, what do you mean?  So you are editing the document, you click on “finish editing”, and it does not refresh? is that what you mean? 

that is exactly what I mean.  The changes do not reflect automatically in the document.

We have several users who have the same concern. The system is not capturing their edits and displaying them after closing the file or clicking “finish editing” on some files. Does not happen to every file.

And I am sad to say that after discussing this issue with Powerdms support service, I don’t think they know what is going on. After I reach out to them, and they don’t have an answer they want to close the ticket.

So now what?

I also cannot save changes as a regular user.  If I log into the PC as an admin user then log into PowerDMS with my login I can edit the document and save.  Thinking it might be a permissions issue I changed permissions on the Author directory to allow all permissions for everyone.  Unfortunately that made no difference and still can NOT save as an ordinary user.

@Cristina.B  and @Lisa.M39  please know I am working on finding out solutions, I am not ignoring you

@Christopher.P19 I do not know anything that would have to do with the permission setting with logging into your PC. I am not sure what you mean by the “Author directory”  or “ordinary user” 

I am also having issues with PowerDMS Author 3.0 and I did try your suggestions as well. I currently am not able to edit documents. I receive the pop-up screen to sign in but the entire screen is blank. I have spoken to PowerDMS support and am currently working with my I.T. Department in trying to whitelist several domains to see if that makes a difference. 

@Crystal.R15 that is interesting, I am glad you have a few tasks to be working on or I should say your IT Department is trying to work on. 

I promise you all I am still working on finding out some other things to try, being new on this side of things has its disadvantages sometimes. 

We've identified that the issues we're experiencing with editing documents after the 3.0 author tool upgrade are due to the file type. Specifically, documents created from a template and saved as .dotx files are incompatible with the tool.
To resolve this, we download the file, save it as a .docx format, and then re-upload it to PowerDMS. 

I’m having the same issue, more specifically with an Excel document.  Edit the document as a draft and it will not reflect the changes made.  It doesn’t happen with a word document.

It sounds like you’re all experiencing a similar issue with the Author tool. My suggestion is to contact our Support Team so they can assist in troubleshooting with you. This way they can have a remote session in order to determine the cause of the problem.

They can be reach at 888-959-5158 Mon-Fri 8a-6p EST. They are wonderful people and will get you squared away!

Thanks,

Daniella