After the initial message appeared on the screen, I was unable to go back into the message (never appeared again) to copy the link “Send them this MSI install link” to forward to our IT Team; can someone provide that please?

Thank you.

​@BernieB ~ LINK FOR MSI INSTALL

Thank you!

I recently updated the author, but any edits to documents are not being saved.  As a result, I need to save the document to my computer and manually upload it as new document under (add new file).  Is this an issue for any other members.

is this occurring after upgrading to version 3.0.14? 

If you already updated to 3.0.14 then please submit problems to support@powerdms.com or call 800-749-5104

After upgrading Author to 3.0.14, when I make edits to a document on my computer via MS Word, it no longer shows changes to the document such as a strikethrough on words that I delete or hit backspace on.

please make sure to submit a ticket to support@powerdms.com or call 800-749-5104

Where do I find  “ Edit on Desktop” ?  I am currently on version 3.0.8

please see below, if you have further questions please let me know. 

Do we have to uninstall the older version of Author before upgrading to the new Author 3.0.14?

If you are on a Mac then yes otherwise no

How do I verify the version of Power DMS Author I am using?

A lot of users are complaining about this at my agency as well.  I don’t know if it’s a PDS bug or user error.

​@Kimora.P  please confirm those users are on 3.0.14 if they are then please submit a ticket to support and then send me the ticket number 

I have installed the new version of Author, when I click “edit on desktop”, I enter my log in information, but Word does not open and nothing else happens. 

​@Amanda.V14 please confirm you are on 3.0.14 if you are then please submit a ticket to support and then send me the ticket number support@powerdms.com 

I am on 3.0.14 and submitted a ticket yesterday with no response.

​@Amanda.V14  can you please provide me the ticket number via private message or your full name and agency info? Thank you. 

I am getting this message when I attempt to upgrade. Should I click okay? Are we to click on any file in documents?  

​@GERALD.G12 That message populates when you are attempting to edit a document prior to it being placed into a draft state. That is not associated/affiliated with the Author update.

Should I click “ok”?

No, click cancel then go to manage document click duplicate drafts to create a draft of the document since best practice is to not make changes of published documents, click on save and create new draft document then click edit on desktop

Hi ​@GERALD.G12 ~ Editing a document while in a published state goes against Best Practice for document management.

By chance are you a new administrator for your organization? If so, I would suggest using our course offerings within PowerDMS University so that you can obtain a great foundation on how to manage your content effectively.  Below is a quick help article the provides information on your learning options within PowerDMS University if it helps. 

If you need further assistance regarding your training options, please reach out to trainingteam@powerdms.com and we’ll be happy to help!