Since having updated to 3.0.14, we have been unable to save changes made in word. Changes to pdfs and excel files have saved normally. We submitted a ticket/inquiry to the support email address last week and have heard nothing back.  Has anyone been able to figure out the issue or heard back from powerdms?

​@Diana.S13  Can you please send me the ticket number and your department name ? Thank you 

Hello.

We do not have a ticket number because we never received a response from PowerDMS. We sent this to the support email address. Our site is actually a university health center. We are at Cal State Los Angeles. Is there a fix available for this? We are aware of the workaround (saving outside and uploading) but it’s difficult to do so when multiple people have to work on a single document. Please advise.

for future reference your support number is #01081527 I will send you a message after I look into this. Thank you. 

Hi all. FYI, I heard back on my ticket to support today. This was their response:

Thank you for your response. We have tested the behavior you reported and have confirmed it's an issue in our application. I apologize for the inconvenience this has caused you and have submitted a report to the development team for analysis and resolution. Currently, I am unable to offer a date of resolution but as I get more information, I will provide you with an update.

I really hope this bug gets fixed quickly because it’s causing a huge headache and delay for us.