Having issues with our training certificates not resetting the expiration date. I have them expiring every year, but only half of the certificates are resetting to the appropriate expiration. See attached image.
Solved
Training Certificate
Best answer by TheStephErb
Support said I have to add a new session, clone my previous course and it will reset the expiration date. Which is annoying, especially with training that doesn't necessary change each year.
That is where I was headed with the courses question. The problem with not cloning is if someone’s certificate is coming due it possibly won’t show openings to take the course if they already did take that exact session, I would have to play with it to confirm that but I do know every year I cloned PISTOL2024, RIFLE2024 then to PISTOL2025 and RIFLE2025 etc and it then makes analytics/reports and just a visual overview easier.
Sorry for the delay what is the expiration set to? Is it like this one? and is it connected to a course or a standalone?
all my certificates are attached to a course and yes they look like your screenshot.
Support said I have to add a new session, clone my previous course and it will reset the expiration date. Which is annoying, especially with training that doesn't necessary change each year.
Support said I have to add a new session, clone my previous course and it will reset the expiration date. Which is annoying, especially with training that doesn't necessary change each year.
That is where I was headed with the courses question. The problem with not cloning is if someone’s certificate is coming due it possibly won’t show openings to take the course if they already did take that exact session, I would have to play with it to confirm that but I do know every year I cloned PISTOL2024, RIFLE2024 then to PISTOL2025 and RIFLE2025 etc and it then makes analytics/reports and just a visual overview easier.
I believe you are correct, I think I will follow your lead since it works well for you. Thank you for the help.
Steve Van Tassell
Let me know if I can be of any further help. I was a training coordinator using PDMS for our records for 10 years prior to joining the team here. I am happy to help.
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