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Steve.V
Steve.V
January 8, 2025
Solved

Training Certificate

  • January 8, 2025
  • 6 replies
  • 353 views

Having issues with our training certificates not resetting the expiration date. I have them expiring every year, but only half of the certificates are resetting to the appropriate expiration. See attached image.

    Best answer by TheStephErb

    Support said I have to add a new session, clone my previous course and it will reset the expiration date. Which is annoying, especially with training that doesn't necessary change each year.

    That is where I was headed with the courses question.  The problem with not cloning is if someone’s certificate is coming due it possibly won’t show openings to take the course if they already did take that exact session, I would have to play with it to confirm that but I do know every year I cloned PISTOL2024, RIFLE2024 then to PISTOL2025 and RIFLE2025 etc and it then makes analytics/reports and just a visual overview easier. 

    6 replies

    TheStephErb
    NEOGOV Employee
    TheStephErbNEOGOV Employee
    NEOGOV Employee
    January 15, 2025

    Sorry for the delay what is the expiration set to? Is it like this one? and is it connected to a course or a standalone? 

     

    Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net
    Steve.V
    Steve.VAuthor
    January 15, 2025

    all my certificates are attached to a course and yes they look like your screenshot.

    Steve Van Tassell
    Steve.V
    Steve.VAuthor
    January 15, 2025

    Support said I have to add a new session, clone my previous course and it will reset the expiration date. Which is annoying, especially with training that doesn't necessary change each year.

    Steve Van Tassell
    TheStephErb
    NEOGOV Employee
    TheStephErbNEOGOV EmployeeAnswer
    NEOGOV Employee
    January 15, 2025

    Support said I have to add a new session, clone my previous course and it will reset the expiration date. Which is annoying, especially with training that doesn't necessary change each year.

    That is where I was headed with the courses question.  The problem with not cloning is if someone’s certificate is coming due it possibly won’t show openings to take the course if they already did take that exact session, I would have to play with it to confirm that but I do know every year I cloned PISTOL2024, RIFLE2024 then to PISTOL2025 and RIFLE2025 etc and it then makes analytics/reports and just a visual overview easier. 

    Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net
    Steve.V
    Steve.VAuthor
    January 16, 2025

    I believe you are correct, I think I will follow your lead since it works well for you. Thank you for the help.

    Steve Van Tassell
      TheStephErb
      NEOGOV Employee
      TheStephErbNEOGOV Employee
      NEOGOV Employee
      January 16, 2025

      Let me know if I can be of any further help. I was a training coordinator using PDMS for our records for 10 years prior to joining the team here. I am happy to help. 

      Here to help you. My favorite of our six values is, "Be the Change" serb@neogov.net
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