Hi Onboarders!

We are pleased to announce that the issue regarding initiating cases for noncitizens authorized to work has been resolved as of this morning. 

The root cause of this issue was that E-Verify made changes to their integration without giving their integration partners advance notice. Our team has updated our code and now you should be able to initiate cases for noncitizens. To be transparent, we still have an issue initiating cases when a noncitizen submits a foreign passport as their document of choice in Section 1. We are working to resolve this as well and in the meantime, noncitizens authorized to work should provide their USCIS/A Number or I94 Admission Number in Section 1 until further notice.

Additionally, it is also now possible to select records and use the "Bulk Actions" option on the E-Verify Dashboard to export the data on the E-Verify List. You can also add the new "Case Eligibility" and "Reason for Closure" columns to your list view to display more information on your cases. We hope this enhancement improves the usability of the E-Verify integration. More information and screenshots of this improvement will be included with our Winter Enhancement Release Notes scheduled to be published next month.

Thank you,

Onboard Product Team