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NEOGOV Employee
kprice1NEOGOV Employee
Director of Customer Service
May 2, 2025

Updated: Top Navigation Release

We’re excited to share an update on the rollout of our new Navigation experience, designed to make it easier and faster for users to navigate across products. Earlier in the rollout, we encountered a few issues affecting a small number of accounts. Based on that feedback, we made adjustments to ensure a more stable experience going forward. We're confident the improvements made will deliver a smoother transition for the next group of customers.

As part of our phased approach, the next group of customers will receive the new navigation on May 7. To help your team prepare, for those customers that will be getting the new navigation on May 7th, an in-app notification will be displayed to administrators only on May 5, providing an overview of the changes and linking to helpful resources.

We appreciate your continued support and partnership as we introduce this new experience. If you have questions or need assistance, our Support team is here to help.

      10 replies

      BPHILIPS
      May 8, 2025

      Do you know when all customers will receive the new navigation update? I am scheduled to provide training to our management at the end of this month, but don’t want to confuse them by showing them something that is not active yet.

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      NEOGOV Employee
      kprice1NEOGOV EmployeeAuthor
      Director of Customer Service
      May 9, 2025

      ​@BPHILIPS - Thank you for reaching out.  We have a communication schedule that does include all customers, yes.  These communications are planned to be shared within the month of May.  I hope that helps.  If you have further questions please reach out to our customer support team. 

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      twolf
      twolf
      May 15, 2025

      The new look and feel of this is great!  I know it has been a work in progress for a while.  Can’t wait to show our employees. 

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      Teedara Wolf
        NEOGOV Employee
        kprice1NEOGOV EmployeeAuthor
        Director of Customer Service
        May 15, 2025

        ​@twolf -  Teedara-  We are so happy to hear from you and the feedback on the new Top Navigation Dashboard experience!  We are so glad you like it!

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        davey.greene
        May 22, 2025

        ​@kprice1 - A little feedback and a question for the Product Teams.   

        I have been watching this thread closely to ensure that I could give my users a heads up, and this morning we received the new navigation, which I am guessing came after this morning’s maintenance window.  NEOGOV HRIS and Analytics & Reporting System Maintenance | Community

        Even though I sent out instructions letting them know of this upcoming change, the sudden “drop” this morning sent my users into a frenzy where I had to ensure them all was well and that this was planned. 

        I have looked through all my communications from NeoGov, and I spent a large part of my day in the community here and didn’t receive a notification that our instance would be affected this morning. 

        ❓ Have I missed some other form of communication method regarding this? 

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          kanatoli
          May 22, 2025

          Agree with ​@davey.greene. Myself (the IT side of things) and our HR team were all surprised to find an updated navigation this morning, and were scrambling to find information to send out to end users across campus to assist in navigating the new look. 

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            pschott
            NEOGOV Employee
            pschottNEOGOV Employee
            NEOGOV Employee
            May 22, 2025

            Hi all! 👋

            In order to be helfpul I want to share some quick user guides that explain what’s changed (linked below.) These are primarily directed towards admins in the system.

            Primarily, updates were made the top navigation context menus and buttons to provide a more consistent experience, as our teams unfiy and streamline our suite of services and products.
            No functionaliy has been removed, it’s only been re-organized. 

            Using New Top Nav, Quick Guide (Insight)

            Using New Top Nav Quick Guide (ON, PE, LE, eF, A&R)

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            Phil - Implementation | Integrations
              harveye761
              May 22, 2025

              Definitely not a fan of this update. Made a post here to explain why and ask others what their opinions are.

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                claffond
                May 23, 2025

                I was assured that there would be further communication to the agencies as to when the change was going into affect.  I, too, was surprised this morning to find the changes in production.  Even after reaching out to Neogov contacts, replying to threds and asking to be informed...I still was not. 

                 I thought I had subscribed to all the necessary groups.  Maybe I missed some?

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                  davey.greene
                  May 23, 2025

                  I was assured that there would be further communication to the agencies as to when the change was going into affect.  I, too, was surprised this morning to find the changes in production.  Even after reaching out to Neogov contacts, replying to threds and asking to be informed...I still was not. 

                   I thought I had subscribed to all the necessary groups.  Maybe I missed some?

                  I hear you there!   The only notice I received was this one - NEOGOV HRIS and Analytics & Reporting System Maintenance | Community - which co-incited with the Nav update! 

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